"Reference readiness : a manual for librarians, researchers and students / Agnes Ann Hede, 1990. - . - LCNA (CD-OCLC), 1993-09. - . -"@fr . . "Agnes Ann Hede" . . . "1994-01-19" . . "Agnes Ann" . "VIAF" . . . . "1906"^^ . . . . . "2013-07-26"^^ . . . . . . . . "2013-07-27" . "Hede" . "12362475"^^ . . "0000000081250511" . . . . "Agnes Ann Hede"@fr . . . .